Unfortunately yesterday our hosting services suffered a major hardware failure which is going to take a little time to corrrect. So the good news is that there is a backup of all of that data from other sources but the bad news is that we’ll have to add that data from the past 3 weeks back manually to the website and that’s going to be a fair bit of work. Our end of year sale has been extended by 2 days to compensate for the website downtime.
If you have come to place an order and you’ve found that a recent voucher is not working as expected or a a recent credit is missing then please drop us a message using the contact form on the website with the details and we will prioritise that for you. We will however be working on those two items first so most of it will be back in place before you would even notice, once we have those two major items sorted we will start amending Rewards Points balances to account for the problem period. This means that if you’ve placed an order or had a credit in the past you will get some automated emails through from the website as we restore the data but these can be safety ignored.
This issue is going to mean that any orders within the past 3 weeks will unfortunately be missing from your order history on the website but you’ll have the order confirmation email from the time of purchase as well as a a notifcation of any rewards points earned/used against that order number once amendments are made. Don’t worry, no orders have been lost so you’ll still be booked onto anything you’ve booked in December.
If you have received an email Gift Voucher for Christmas then we would ask that you forward the email with the voucher code to us along with your Javelin account detials and we will add the voucher balance to your Javelin account as a credit instead. If you have purchased an email voucher for someone please make them aware of this and we will be contacting people shortly to ask this of them as well.
Thank you for bearing with us during this difficult period and we’ll have everything back to normal very shortly.